TERMS + CONDITIONS
MINIMUM ORDER QUANTITY
Our minimum order quantity is of 20 total products with at least 5 units per product ordered (currently the 5 units MOQ doesn't apply to our candles range).
If you wish to try some of our products before placing an order, we will happily send some free soap and shampoo bars samples (up to a maximum of 6). You can order these via email at firstname.lastname@example.org
Unfortunately at the moment we are not able to send samples of the 2in1 solid shampoos, deodorants, balms, beauty oil or solid lotions.
If you wish to try these products as well they can be ordered at wholesale price, please do send us an email at email@example.com letting us know which products you would like to try and we will create a custom order for you! In this case no MOQ will be applied.
Please note that you can only order samples once, any order that is not in line with our policy will be cancelled and refunded.
Wholesale orders are payable to Zero Waste Path Ltd online via Shopify payments or via via Bank Transfer (in GBP only) within 2 working days of the order confirmation.
If you wish to pay via Bank Transfer please remember to send a proof of payment to firstname.lastname@example.org, this will allow us to know that the order is confirmed without having to wait until it shows on our bank statement.
All orders must be paid in full before they can be shipped.
Please note that at this time Zero Waste Path Ltd is the only approved B2B distributor of Zero Waste Path products. You are not allowed to distribute Zero Waste Path products to other businesses without our written consent.
The wholesale price is set in advance, and the retail price suggested is an indicative price based on our own retail website.
While this is not mandatory, we kindly ask our stockists, whenever possible, not to sell our products below the recommended price, as this help us to keep our wholesale prices low.
All of our products are handmade by us in small batches. Therefore, while we aim to ship all orders within a week of confirmation, it can sometimes take longer if one or more products are out of stock.
In the description of every out of stock products there will be the date in which that product will be back in stock.
You will be able to add out of stock products to your order in preorder, but please note that the order will be shipped only once all the products are back in stock.
Once your order has been shipped you will receive a shipping confirmation.
We ship orders with UPS, DHL and other couriers, the shipping rate depends on the weight of the parcel and the destination, you can consult the current shipping costs in the "Shipping Policy" section of our website.
The products supplied by Zero Waste Path Ltd are delivered at the risk of Zero Waste Path Ltd, unless a customer stipulates a special method of delivery.
However, liability for the loss of the delivery shall be limited to the replacement of the products, or to a full refund of the invoice value.
Any Product received visibly damaged must be notified via email to Zero Waste Path within 48hours of receipt, please include pictures. All such products will be replaced - according to availability - or they will be refunded.
We will cover shipping expenses to send replacements for any damaged products.
However, please consider that as our products are handmade in small batches, they may vary slightly in size, shape, weight, scent and colour. As these variations are in the nature of these products, we cannot accept them as grounds for a refund or a replacement.
WHITE LABEL/CUSTOM LABEL
Unfortunately we’re not able to offer custom soap stamps or custom packaging/branding for retail purposes, we only offer this option for events (such as wedding, birthdays etc).
Please note that selling our products without our branding/with a different branding without our approval is illegal and in breach of our terms and conditions.
Please note that at the moment we are not able to sell on commission or to do drop-shipping sales.
TERMS OF SERVICE
You can read our Terms of Service here